Privacy Policy

TopGrade Software House operates topgradesoftwarehouse.com. This policy explains how we handle information from website visitors, prospective customers and customers who contact us about software and services. Product-specific privacy notices also apply when you use a separate product, including BuyTicket.

Information we collect

• Enquiry details you submit: name, email address, phone number, selected software and your message or requirements.
• Customer, order, quotation, invoice and payment-reference information needed to supply and support a service.
• Technical information such as IP address, browser information and security logs. Our website uses sessions and browser storage for features such as language, theme and form security.
• Where Google Analytics is enabled, website usage information such as visits and page activity.

Why we use this information

We use it to answer enquiries, arrange demonstrations, prepare quotations, deliver and support software, confirm payments, maintain accounting records and protect our services against misuse. Information submitted for a demonstration may be stored in our customer-management system and used to follow up by email, phone or WhatsApp.

Service providers and other websites

Hosting, communications, analytics and payment providers may process information needed to deliver their services. Payment processing is subject to the selected provider's privacy notice. Please do not send full card details, PINs, passwords or one-time payment codes through our enquiry form or support channels.

Our portfolio links to separate software products and third-party services. Their own privacy notices explain how information is handled within those services.

Security and retention

We use technical and organisational safeguards to protect information. No internet transmission or storage method can guarantee absolute security. We retain information for as long as needed for the enquiry, service, accounting, security or applicable legal requirements, and remove or anonymise it when it is no longer required.

Your choices and requests

You can contact us to request access to, correction of or deletion of your information, or to stop non-essential follow-up messages. We may need to verify your identity. Some transaction or security records may need to be retained even after a deletion request. You can manage cookies and stored preferences through your browser, although disabling them may affect website features.

Policy updates

We publish changes on this page and update the date above. Contact us using the details below for privacy questions or requests.

Business and customer support

TopGrade Software House

House No. 6, Aadil Town, Bahawalpur, Pakistan

Email: seeksbwp@gmail.com
Phone / WhatsApp: 03006616622